ITIL Foundation

What is ITIL? ITIL is the most widely used and successful IT Service Management (ITSM) framework in the world, with true global reach. Adopted and adapted by organizations across the globe for over 25 years, ITIL provides guidance and helps service providers with: ● SUPPORTING BUSINESS OBJECTIVES ● ENABLING BUSINESS CHANGE ● managing risk in line with business needs ● OPTIMIZING CUSTOMER EXPERIENCE ● Showing value for money ● DRIVing CONTINUal SERVICE IMPROVEMENT. ITIL has also provided IT organizations with a common language to communicate across departments, organizations and geographies, resulting in increased effectiveness and efficiency. The ITIL Foundation certification is the first step on my journey to learning about and applying the best practice framework to my current role, using years of experience to guide my day to day work.

What the Analysts Say about ITIL ?

What the Analysts Say about ITIL Most CIOs and IT leaders consider ITIL to be the de facto best-practice guidance for IT service management. ITIL has the highest adoption rate of the related frameworks used within IT operations.

IMPROVE BUSINESS PERFORMANCE WITH ITIL

IMPROVE BUSINESS PERFORMANCE WITH ITIL · Ensure the quality of services matches customer needs and expectations · Build and maintain positive business relationships with customers and improve customer satisfaction · Quantify and clearly demonstrate the true value of the services you provide Benchmark services and maximize return on investment (ROI) · Ensure the business and your customers are not affected by unexpected service failures Support business change at the speed your customer needs, while ensuring a stable and low-risk environment.

الأرشيف

سبتمبر 20173

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الأرشيف

سبتمبر 20173

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What is ITIL?

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